Privacy Policy

Privacy Policy

Introduction

Welcome to https://spot-welding-equipment.collision-talk.com (referred to as “our website” or “we”). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and in accordance with applicable privacy laws worldwide, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25, the General Data Protection Regulation (GDPR) of the European Union (EU), Brazil’s General Data Protection Law (LGPD), California’s Consumer Privacy Act (CCPA/CPRA), Colorado’s Privacy Act (CPA), Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s ConnectiCut Data Privacy Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and more.

Scope

This privacy policy applies to all aspects of our website, including but not limited to:

  1. Website Access: Any interaction with our official website located at https://spot-welding-equipment.collision-talk.com.
  2. Applications and Services: All applications and services offered by us under the brand name “spot welding equipment.”
  3. Third-Party Links: We may provide links to external platforms or services, but this policy does not cover their data handling practices. Each third-party platform has its own privacy policy that governs how they collect and use your personal information.

Processing Activities

This policy outlines our practices regarding the collection, processing, and protection of personal data when:

  1. Using Our Services: As an authorized user, interacting with our applications and services.
  2. Visiting Our Websites: Browsing or engaging with any content on our websites linked to this privacy policy.
  3. Communication: Receiving communications from us via email, phone calls, text messages (SMS), or other channels.

Personal Data Collection

We collect a range of personal data, which can be broadly categorized as:

  1. Account and User Information: Details required to set up and maintain your account, such as name, contact information, and login credentials.
  2. Payment and Financial Data: Payment-related information for purchases or transactions made through our services, including cardholder details (partially masked) and billing addresses.
  3. Purchase History: Information about the products you buy from us, including quantities, dates, and order numbers.
  4. Mobile Device Identifiers: Unique identifiers associated with your mobile device when you use our applications.
  5. Location Data: Geolocation information provided by your browser or device when you interact with our websites or services.
  6. Feedback and Reviews: Content you share with us, such as product reviews, comments, or survey responses.
  7. Social Media Information: Data from social media platforms when you choose to connect your account with our services.
  8. Product Interaction: Details about how you interact with our products, including usage patterns, preferences, and technical diagnostics.

We collect this data through various means:

  1. User Input: Directly from the information you provide when using our services or interacting with our website.
  2. Automated Technologies: Using cookies, tracking pixels, and other similar technologies to gather non-personal and personal data.
  3. Third-Party Sources: From third parties who provide us with aggregated or de-identified data for analytics and improvement purposes.

Cookies

We utilize cookies to enhance your experience on our website and to support analytical and advertising purposes:

  1. Strictly Necessary Cookies: These ensure basic functions of our website, such as user session management and security.
  2. Preference Cookies: Remembering user preferences for a personalized browsing experience.
  3. Analytics Cookies: Tracking website usage to provide insights for improving our services and understanding user behavior.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. The specific retention periods vary based on the type of data and the purpose for which it was collected:

  1. Account Information: Retained until your account is inactive for an extended period (usually 2 years after the last activity).
  2. Payment Information: Securely stored for billing and transaction records, in compliance with financial regulations.
  3. Purchase History: Kept for a maximum of 7 years to support order fulfillment, returns, and warranty claims.
  4. Analytics Data: Aggregated and anonymized after 12 months for internal analytics purposes.
  5. Other Data Types: Retained based on business needs and legal obligations, with specific retention periods varying accordingly.

After the data is no longer needed, we delete or anonymize it to ensure your privacy.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, use, or disclosure:

  1. Encryption: Employing encryption technologies to secure data during transmission and storage.
  2. Third-Party Processing: Engaging reputable third-party service providers who adhere to strict data protection standards.
  3. Access Control: Restricting access to personal data to authorized personnel only.
  4. Regular Audits: Conducting periodic security audits to identify and mitigate potential risks.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. Our services are designed for a general audience, and we encourage parents and guardians to supervise their child’s online activities.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The right to ask us to correct inaccurate or incomplete personal data.
  3. Erasure/Right to be Forgotten: The right to request the deletion of your personal data, subject to certain legal exceptions.
  4. Restriction: The right to limit how we process your personal data under specific circumstances.
  5. Portability: The right to receive a copy of your personal data in a structured, commonly used format and to transfer it to another controller.
  6. Objection: The right to object to the processing of your personal data for legitimate interests or direct marketing purposes.
  7. Non-Discrimination: The right to be free from discrimination when exercising your data protection rights.
  8. Apples/Complaints: The right to file appeals or complaints with a supervisory authority if you believe your privacy rights have been infringed.

To exercise any of these rights, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

If you have any questions, concerns, or requests regarding our privacy practices:

We are dedicated to ensuring your privacy and security throughout your interaction with our services.